Resend Activation Link
Once a user account is created, the system sends an email prompting the user to activate their account by clicking a link and setting a password. This activation link remains valid for two days. If the user does not click the link within that timeframe—possibly due to not receiving the email or finding it in their junk folder—the link will expire.
The System Admin can resend the activation email if the activation link expires. The Resend Activation Link button appears only for inactive accounts; it does not appear in the UI for activated accounts.
How to access the resend activation link:
- Log in to the AppZen platform using System Admin credentials.
Select System admin > Users.
The system displays a list of existing users. For inactive users, a Resend Activation Link button appears next to their names. The user has already activated their account if the activation link is not visible.
- Click the Resend Activation Link.
After the System Admin clicks the link, the system displays a notification confirming the activation email was sent successfully.
Note: Advise the user to activate the account before it expires.
Article Reference Number: EA_RACTL_14/11/2024