Overview

AI Agents automatically handle common vendor email scenarios such as:

• Payment inquiries
• Duplicate invoices
• Statement reconciliations
• Tax submissions
• Bank change requests
• Policy enforcement
• Invoice hold explanations
• Remittance requests
• Vendor compliance documents (for example, Certificates of Insurance)

These agents operate within the workbench, where requests are centrally managed, and perform actions directly from the request details page, where you can review, validate, and take action on individual requests.

These agents reduce manual effort by reading incoming emails, analyzing context, and taking actions, such as replying, forwarding, or assigning tasks—based on configured rules.

Choose the right AI Agent

Inbox Service Center provides prebuilt AI Agents for common Accounts Payable scenarios. Each agent is designed to automate a specific type of supplier request.

Use the table below to identify which agent to activate based on your business needs.