Submit a Support Request
This article explains how to create a support request/ticket on AppZen.
Note:
The ability to create a support ticket via email has been disabled. To submit a support request, you must log in to the AppZen Support Portal.
If you do not have access to application, please contact your internal system administrator.
Raise a support ticket via the Support Portal
1. Log in to your AppZen instance (Expense Audit, Autonomous AP, Mastermind Analytics, Team Intelligence, Mastermind Platform, Card Audit).
2. In the upper-right corner, click the Help Icon.
3. On the help site page that opens, scroll down and click the Contact Support button to access the ticket form.
4. On the ticket form that appears, fill in the following details:
| Field Name | Description |
| CC (Optional) | You can CC others if you would like them to be involved in the ticket. |
| Severity | Select any of the following based on the severity of the issue: Critical - Core service down/No workaround/Major business impact High - Major feature issue/Unstable service/No workaround Medium - Feature issue with workaround/Minor impact Low - Minimal impact/Info or Documentation request |
| Preferred Contact Hours | Your preferred contact hours based on your time zone. |
| Subject | A brief description of the issue you are facing. |
| Description | A detailed description of the issue you are facing. |
| Attachments | Attach screenshots or any file that will help the support team diagnoze the problem faster. For example, attach a specifc expense report number, the error message, and so on. |
5. Once done, click the Submit button. You will see a success notification on the screen and receive an email confirmation.