Unable to Log in to the AppZen? Here’s How to Contact Support
If you’re an existing AppZen user and can’t log in to the application, you can reach our Support team through the chatbot on the Support Portal.
Before you start: This option is only for existing AppZen users facing login issues. If you don’t have an AppZen account yet, or need a new account created, please contact your organization’s system administrator. They can create your account and grant the required access. AppZen Support is unable to create accounts on your organization’s behalf.
Steps to Raise a Ticket:
Visit our Support Portal: https://support.appzen.com/hc/en-us
In the bottom-right corner of the page, click the chat icon (you’ll see a “Hi. Need any help?” prompt next to it).
The chatbot will show that you’re not signed in. Since you can’t log in, skip Sign In to Help Centre and click Click here to provide details.
.
When prompted, enter your name and email address. Please use your official organization email address. Requests from personal email addresses will not be accepted.
You’ll receive a confirmation email at the address you provided. Reply to that email to confirm that you raised this login request.
Once we receive your confirmation, one of our Support Engineers will contact you to help you regain access.
Important: We start working on your request only after you confirm it by replying to the confirmation email. This security step makes sure no one has raised a login request on your behalf. If you don’t see the email within a few minutes, check your spam or junk folder.
Can you log in to AppZen?
If you can log in to the AppZen product, you don’t need this flow. Log in to AppZen and select the Help (?) icon to be signed in to the Help Center automatically through single sign-on, where you can raise a ticket as usual.